Technical Support Engineering Internship

Job ID: 42415
Pune, India
Remote: No
Technical Support

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Job summary

The Red Hat Global Support Services team is seeking a Technical Support Engineering Intern to join us in Pune, India. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. In this internship, you'll have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL) and related technologies including virtualization, storage, clustering, cloud, and satellite, as well as soft skill training and troubleshooting. This position has the potential to convert to a full-time role as an Associate Technical Support Engineer at the end of the internship period.

Primary job responsibilities
  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat's knowledge base
  • Support Red Hat's global customers on technical issues through phone, chat, or remote access tools during the customer's business hours
  • Collaborate with senior technical engineers
Required skills
  • Basic understanding of Linux and open source
  • Candidates must have graduated within the last two years with B.E. or B.Tech (CS or IT), MCA, MCM, BSc, or BCA and 60% marks in their final year
  • Red Hat Certified Engineer is preferred
  • Knowledge of networking and UNIX-like services and concepts
  • Excellent English communication skills, both written and verbal
  • Self-motivated and directed, with a high attention to detail
  • Willingness to work in shifts and handle phone calls and live chat sessions
  • Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, national origin, disability, age, military status or veteran status, genetic information, or any other status protected by applicable law.

Posted date: 04/04/14